Privacy Policy
OWL at Eton Emerald Lofts, Ortigas · Last updated August 2026
What we collect
- Booking and inquiry details: your name, email address, phone number, stay dates, guest count, and purpose of stay when you submit an inquiry or booking request.
- Move-in registration: for confirmed stays, building admission requires a government ID number, birthdate, nationality, civil status, occupation/employer, co-occupant names, and an emergency contact. This is collected solely to complete the Eton Emerald Lofts move-in form.
- Messages: conversations with us via Facebook Messenger, WhatsApp, or the website chat assistant (including questions answered by AI).
- Reviews: your name and review content if you submit a guest review.
- Site analytics: anonymous page views, session identifiers, device type, referral source, and country. We do not use advertising trackers.
How we use it
- To respond to inquiries, confirm bookings, process payments, register your stay with building administration, send stay-related emails (confirmations, welcome kit, review requests), and improve our service.
- We never sell your data or use it for third-party advertising.
Who processes it
- Payments are processed by PayMongo — we never see, store, or handle your card details.
- Messaging runs on Meta platforms (Facebook Messenger, WhatsApp). Website chat questions are processed by OpenAI and Anthropic to generate responses.
- Emails are sent via Resend. Our site and database are hosted on Vercel and Neon.
Retention and your rights
- We keep booking records for as long as needed for accounting and legal obligations. Move-in registration data is kept only as long as required by building administration.
- Under the Data Privacy Act of 2012 (RA 10173), you may request access to, correction of, or deletion of your personal data. Message us on Facebook Messenger or through the inquiry form and we will act on it promptly.